Refund Policy

etmol sells digital products: a generated video for a project, and the optional removal of the watermark from that video. Because each video is produced on demand using paid compute, this policy explains when refunds are available. It forms part of our Terms of Service.

1. Failed or materially defective output

If your film fails to generate, is not delivered, or has a material defect, please try the relevant in-product editing or regeneration tools where those can reasonably fix the issue. You do not need to exhaust every redo or make another purchase to obtain a defect remedy.

If the issue persists, contact support and allow us a reasonable opportunity to repair or regenerate the film at no additional charge. If we cannot resolve it within a reasonable time and without significant inconvenience, we will refund the amount actually paid. Tell us your event deadline when requesting help.

Correction steps may be skipped where the tools are unavailable, the issue cannot reasonably be corrected, the event deadline makes a repair impractical, or applicable law requires another remedy. Contact us within 30 days of purchase; this request does not limit statutory rights.

2. Before the paid video is generated

If you have paid but have not yet started generating the video the purchase applies to, you may request a full refund within 14 days of purchase, no reason required.

3. After the video is generated

Once the paid video has been generated, the compute cost has been incurred and the digital product has been delivered. Such purchases are generally non-refundable, except where §1 applies or where a refund is required by applicable consumer law. We may still grant a discretionary refund or credit on a case-by-case basis — ask us.

Discounts and referral credits

Discounted purchases have the same refund protection. A refund returns the money actually paid, not the undiscounted price. Applied earned credits are restored as credits, not cash. Referral rewards qualify only on purchases that are not refunded; pending rewards are cancelled on refund.

Referral rewards become available after successful film delivery and 14 days after payment. If a qualifying purchase is later refunded, associated rewards may be reversed or offset against future earnings. We do not deduct a referrer's reward from the buyer's refund.

4. Watermark removal

Removing the watermark is a digital enhancement applied immediately to your generated video. As it is delivered on purchase, it is refundable only under §1 (defect/fault) or where required by law.

5. Consumers in the EU / UK

If you are a consumer with a statutory right of withdrawal for digital content, that right is presented at checkout. By asking us to generate your video immediately you request immediate performance and acknowledge that, once generation has begun and the video is delivered, you lose the 14-day withdrawal right for that delivered item. This does not affect your rights where the product is faulty or not as described.

6. Free tier

Where the Service is offered at no charge (for example a free or early-access allowance), no payment is taken and no refund arises.

7. Chargebacks

If you believe a charge is wrong, please contact us first — most issues are resolved quickly. Filing a chargeback without contacting us may lead to suspension of the account while the dispute is investigated.

8. Contact

support@etmol.ai — Zmanim, a Delaware corporation, 251 Little Falls Drive, Wilmington, DE 19808, USA.